PODS was one of the first, if not the first, portable storage and moving companies when it was founded in 1998. While other container moving solutions have come on the market, some nationally and some locally, these two are among the most well-known providers of this service. However, the overall trend of the reviews and patterns of praise and complaints can give customers a good idea of what the strong and weak points are for each company.īoth 1-800-PACK-RAT and PODS have strong reputations. Customer reviews: Customer reviews should always be taken with a grain of salt angry customers are somewhat more motivated to write evaluations than satisfied ones.Companies that balance reasonable costs against excellent service and reputation will be the strongest options. Cost: The cost of booking a container for storage and moving is always, always an important component, but it’s not the only one: Choosing a company solely based on cost can result in disappointment.However, when customers have questions or situations that don’t fit the online profile, they want to be able to call and talk to a person. Quote and booking process: Since many people prefer the convenience of a simple online quote and booking process (regardless of industry), companies that provide this service may be preferable to those that don’t.Location availability: Moving and storage companies that have many branches spread across the country can reduce extra fees and charges related to fuel, longer drive times, and gasoline, adding convenience and reducing overall costs. Companies that provide additional services may have the edge over companies that don’t. But moving is a complicated process, and if a customer can multitask with the same company, this can reduce that complication.
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